F.A.Q.

F.A.Q.

Climate

The climate in Tuscany is generally very mild with differences depending on the geography of each area. The coast and valleys tend to have hotter summers than the hills or mountains although the coast benefits from breezes off the sea for cooler temperatures. The warmest months are generally July and August while June and September offer both nice warm weather in general without it being too hot.
The coolest months are January and February, with January being a bit cooler. Temperatures in the mountains are below freezing, where snowfall attracts skiers, perfect for a winter holiday on the slopes!

Getting here

Flights: Tuscany has two international airports, the Galileo Galilei International Airport in Pisa and Amerigo Vespucci Airport, also known as Peretola, in Florence. Located only 80 kms apart, the Pisa airport is the larger of the two airports.
Both airports handle flights to major European cities. Pisa handles the bulk of European scheduled flights so it might be easier to find flights into Pisa. Direct flights from North America only available in certain times of the year are generally more expensive than stopover routes somewhere else in Europe. From all other destinations it is easier to stop over in Europe of fly into Rome or Milan where applicable and then reach Florence by train (90 mins train journey into Florence from Rome or Milan).
Trains: Every major town and city in Tuscany has a train station. The two major arrival stations are Florence and Pisa.

Moving around

Tuscany is a medium-sized region which can be crossed in a few hours. Generally the hardest part in getting from one place to the next depends on where you are headed: smaller villages are often only reachable by car or bus whose schedules might not be the most convenient. Aside from a few major roads and roadways that cross Tuscany (such as the A1, A11 and A12), most of the roads are state or provincial with a single lane in each direction. Also, as many parts of Tuscany have hills, many roads wind up, down and around these hills: if you’re driving, prepare to take your time and drive carefully.
Having said this, if you are planning on visiting only the main towns in Tuscany, the most convenient way to move around is with the train: the main station in each town is generally in the centre, so there is no need to worry about parking before finding the major sights.

Children

Most of the programs and activities we have designed will allow you to bring your children with you. Obviously there will be exceptions in the most adventurous programs, please contact us for more info.
Alternatively, while you are out exploring the destination or busy in meetings, let your children be stimulated by a wide selection of events and activities incorporating history, nature, cooking, hikes and trails, horseback riding. We can also organize child care services at your location if not provided directly.

Booking and payment

By Booking we intend any service requested by our clients or proposal made by Tuscany DMC and accepted by our clients.
To book any of our services please contact info@tuscanydmc.com or tours@tuscanydmc.com, or events@tuscanydmc.com.

A minimum 30% deposit is required in order for us to confirm a booking and will be payable prior a program or service taking place and as per the agreed and signed contract between the DMC and our clients. Failure to do this will signify that your booking has not been accepted.

Payment: We accept payment via bank transfer or with the following credit cards : American Express, Visa and Diners Club international.

Cancellations

Our cancellation policies are set out in the signed agreements with our clients. Should we need to cancel your program due to extreme weather conditions we will offer the same program on an alternative day or an alternative program on the same day. If neither solution works for you then we will refund you the total amount.
Tuscany DMC is not liable in the event of under-performance or non-performance of any service which is due to the Client’s or third party conduct and/or force majeure including, but not limited, to events of nature, fire, flood, explosion, accident, war, riot , strike, lockout or other concerted acts of workmen or any circumstances beyond the control of Tuscany DMC

Privacy disclaimer

Tuscany DMC requires that a client signs a data protection agreement, whereby the client acknowledges and agrees that the DMC may hold and possess by electronic file or otherwise any information obtained about the client and its customers in connection with the agreement and services provided therein. Tuscany DMC may, within the scope of the provisions set forth by Italian Legislative Decree no. 196/2003, use such information and disclose it to other affiliated companies for the purpose of credit assessment, marketing or administrative purposes or to undergo statistical analysis.

Insurance coverage

Tuscany DMC possesses an insurance policy covering professional civil liability for material damage and bodily harm, in compliance with laws applicable to tour operators in Italy, as per law no. 1084 dated 27/12/77.